shipping
Shipping & Returns
At Crafty Chook, we take great care in creating, preparing and packing your order. We want every purchase to arrive safely and for you to feel confident shopping with us.
Return & Exchange Policy
Candle Appearance and Care
Our candles are crafted with 100% natural soy wax, which can sometimes pull away from the glass or show slight imperfections due to temperature changes. These variations are a natural characteristic of soy wax and do not affect the candle’s performance or quality.
Returns & Refunds
We take great care in creating and packaging our Crafty Chook products and hope you love your purchases.
Change of Mind - Please choose carefully, as we do not offer returns, exchanges or refunds for change of mind.
Damaged or Faulty Products
We take great care when preparing and packaging your order. However, if your product arrives damaged, faulty or isn't quite right please contact us as soon as possible, ideally with a photograph, so we can help put things right.
Depending on the circumstances, we will arrange a repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act.
Your rights under the Consumer Guarantees Act are not affected by our standard policy.
How to Process a Return
If your product arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 7 calendar days of delivery, with your order number and photographs of the issue.
We may ask for further information to help us assess the problem before arrange ing an approtiate remedy.
We do not accept returns for change of mind or for products damaged through misuse, accidental breakage or improper care after delivery.
If a return is required, we will provide instructions and arrange return postage where applicable under the Consumer Guarantees Act 1993.
Shipping Policy
Shipping Locations
We deliver to all residential, rural, and business addresses across New Zealand. Unfortunately, we’re unable to deliver to PO Boxes or addresses outside of New Zealand at this time.
Delivery Timeframes
While we strive for timely delivery, please note that public holidays, weekends, weather disruptions, pandemics, and peak seasonal demand may impact delivery times.
Peak Season Notes (September to December):
During our busiest months, we recommend allowing extra time for your order to arrive. Stay updated on shipping timelines through our newsletters and alerts for the latest information.